CP listens for what works, at meetings, through pilot programs and on our website. The tools we create, based on this collected wisdom, can be found here. We encourage you to use them, improve them, and tells us how it went!
Making Outreach Work, 3rd edition (PDF)
Proven best practices for doing community-based outreach gathered from outreach workers throughout Massachusetts. Developed for enrolling people in health insurance programs, but full of general outreach wisdom. 2007.
Portable Electronic Enrollment Program (PEEP) Final Evaluation Report (54 pp; PDF)
Captures the details of an extraordinarily successful program that provided health access workers with laptops, wireless connections, and other technology increasing the speed and accuracy of the enrollment process and the effectiveness of organizational work patterns. By Summit Collaborative.
PEEP Final Evaluation Executive Summary (4 pp; PDF)
Highlights major findings of the PEEP program.
PEEP Food Stamp Final Evaluation Report (PDF)
Findings from the evaluation of the pilot program that added Food Stamp assistance to PEEP outreach workers' list of services.
PEEP Food Stamp Lessons Learned (PDF)
A 2-page compilation of important findings and best practices from the PEEP-FSP pilot program.
Moving Beyond Enrollment: Connecting Low-income Families to Health Care (41 pp; PDF)
Having an insurance card is only the beginning; many need help understanding how to make their coverage work. This booklet provides tools developed during Community Partner’s federally funded MBE program to help outreach programs get newly enrolled clients into care.
Getting There From Here (664K; PDF)
Documents how a community-based program can implement specific steps to help Medicaid/SCHIP clients be more effective in getting health care services. Graphic illustration and explanation of proactive follow-up steps to connect clients with health services.
What You Need to Know to Make Your Health Insurance Work: Checklist (PDF)
MBE Tool to help health access workers and their clients cover all necessary bases so enrollees can use their health coverage effectively.
Tipsheet for Connecting Your Clients to Care (PDF)
Practical strategies for health access workers solving post-enrollment problems for their clients from experienced frontline staff. 2003.
"I Speak" Card (PDF)
A wallet card that assists people with limited English proficiency when they are seeking medical care without an interpreter. 2003.
"I Speak" Card - How to use (PDF)
A brief explanation of how and when to use the card most effectively, plus information about what language assistance is required by law and resources for telephone interpretation.
I Speak" Card - translations in 9 languages (PDF)
Single sheet with translations so bearer will understand what it says and how to use it.
How to Understand Medicaid & SCHIP Systems (PDF)
An organized list of important questions that can reveal how well a particular state Medicaid/SCHIP system is serving consumers. Developed by Community Partners and the Community Service Society of New York for the Center for Health Care Strategies. 2003.
