Responses to a June 2006 survey of frontline workers providing direct enrollment assistance indicated that a majority feel they do not have all the information and tools they need to help their clients. Of the 106 respondents representing a range of organizations across the Commonwealth, 54% indicated they felt they were not prepared for the July 1 changes. They identified specific information and tools they lack and made concrete suggestions for remedies.
Thank you to the many participants in our Health Access Network who shared their insights.
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